Refund policy

Returns, Replacements & Refunds

30-Day Return Policy

We have a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unused, unopened, and in its original packaging. You will also need your receipt or proof of purchase.

Because Beautiful Things products are personal-care and skincare products, opened or used products cannot be returned for reasons of hygiene and product safety, except where an item arrives damaged, defective, or incorrect.

To start a return, contact us at info@beautifulthingsda.com.

Please note that approved returns must be sent to:

Beautiful Things
2412 Greenleaf Street
Evanston, IL 60202

If your return is accepted, we will provide instructions explaining how and where to send your package. When applicable, we will also provide a return shipping label.

Items sent back to us without first requesting and receiving return authorization will not be accepted.

You can contact us at info@beautifulthingsda.com with any questions about a return.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged or defective upon arrival, or if you receive an incorrect item, please contact us within 3 business days of delivery so that we can evaluate the issue and make it right.

When contacting us, please include:

Your order number
A description of the problem
Clear photos of the damaged, defective, or incorrect item
Photos of the shipping packaging when damage occurred during delivery

After reviewing the information provided, we may offer an appropriate replacement, store credit, or refund, depending on the circumstances.

Please do not discard a damaged item or its packaging until we have reviewed your request, as additional information may be needed to resolve the issue.

Opened and Used Products

Due to the hygienic and small-batch nature of our skincare and personal-care products, opened or used products are final sale and cannot be returned or exchanged because of personal preference, scent preference, texture preference, or a change of mind.

This restriction does not prevent you from contacting us if an item arrived damaged, defective, or incorrect.

Exceptions and Non-Returnable Items

The following items are not eligible for return:

Opened or used skincare or personal-care products
Custom or special-order products
Personalized items
Sale or clearance items
Items returned without prior authorization
Items that are not in their original condition or original packaging, unless the condition resulted from damage during delivery

Please contact us at info@beautifulthingsda.com if you have questions about whether a particular item is eligible for return.

Exchanges

If you would like a different eligible product, the fastest way to receive it is to request a return of the original item.

Once the return is approved, you may place a separate order for the product you would prefer.

Opened or used products and other items identified above as non-returnable are not eligible for exchange.

Refunds

Once we receive and inspect an approved return, we will notify you and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Please remember that your bank or credit card company may require additional time to process and post the refund after we issue it.

If more than 15 business days have passed since we notified you that your refund was approved and you have not received it, please contact us at info@beautifulthingsda.com.