Refund policy
Our 30-day return policy
You may request a change-of-mind return within 30 days of receiving your order. To qualify under our voluntary policy, items must be unopened, unused and in their original packaging. Please provide your receipt, order number or other proof of purchase.
These conditions apply to voluntary returns. They do not limit your statutory rights, including rights relating to faulty, damaged or incorrectly supplied products.
How to start a return
Email info@beautifulthingsda.com with your order details and the items you wish to return. We will confirm eligibility and provide return instructions. Contact us before mailing your return so we can help identify and process it.
Returns are sent by mail to:
Beautiful Things
2412 Greenleaf Street
Evanston, IL 60202
United States
For change-of-mind returns, you are responsible for arranging and paying for return postage and the return label. We do not charge a restocking fee. Keep your proof of postage.
Damaged, defective or incorrect items
Please inspect your order when it arrives and contact us promptly if an item is damaged, defective or incorrect. Reporting a visible problem within three business days helps us investigate, but this is not a deadline that removes your statutory rights.
Include your order details and, where helpful, photographs of the issue. Beautiful Things covers necessary return costs for damaged, defective or incorrectly supplied items. Contact us to arrange the return and an appropriate resolution.
Exceptions and exchanges
Sale items and custom-made or personalised products are excluded from our voluntary change-of-mind policy. These exclusions do not affect rights provided by applicable law.
For a different product, return your eligible item and place a new order. This process does not replace any statutory right to a replacement.
Refunds
We’ll inspect your return and notify you of the outcome. For eligible returns, you’ll receive your refund to the original payment method within 14 calendar days after we receive the returned item. This timeframe includes our inspection and payment-provider processing. Applicable statutory refund deadlines take priority.
UK customers
Where UK distance-selling cancellation rights apply, you may cancel without giving a reason by notifying us within 14 days after delivery. You then have a further 14 days to send the goods back. Our voluntary unopened-product conditions do not restrict this right.
The cancellation right does not apply to personalised goods or sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, where the legal exception applies.
For qualifying cancellations, we refund the purchase price and standard outbound delivery cost; any premium delivery upgrade is excluded. Refunds are issued without undue delay and within 14 days after we receive the goods or, if earlier, evidence that you sent them back. You pay the direct return postage for change-of-mind cancellations. We do not charge a cancellation or restocking fee.
You can cancel by emailing a clear statement to info@beautifulthingsda.com. You may use the following form, but it is not required:
To Beautiful Things, 2412 Greenleaf Street, Evanston, IL 60202, United States; info@beautifulthingsda.com:
I/We hereby give notice that I/we cancel my/our contract of sale of the following goods:
Ordered on / received on:
Order number, if available:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is sent on paper:
Date:
Delete whichever wording does not apply.
Your rights
Nothing in this policy limits applicable consumer rights, including UK statutory rights and Canadian provincial or territorial protections. Sale purchases retain any applicable statutory rights. Contact info@beautifulthingsda.com with questions.